Refund policy

Returns & Refunds Policy

We hope you love your order! But if you change your mind, please notify us within 14 days of receiving it by emailing support@bankslovesyou.co.uk. You then have a further 14 days to send your items back.

In the email, please include:

• Your name
• Order number
• The items you wish to return

No reason is required.

Condition of returned items

Please return items in their original condition, unworn (apart from trying them on), unwashed and unaltered.

All original tags must remain attached and intact. Please take care when trying items on and avoid transferring makeup, perfume or other marks onto the fabric.

Joggers: must be returned before cutting

Our joggers are intentionally made extra long so you can cut them to your preferred length.

Joggers must be returned before cutting them, at their original supplied length. Please check the fit and make sure you want to keep them before cutting, trimming, hemming or otherwise altering them. Once joggers are cut, they are no longer eligible for a refund. We will check that the length of the joggers remains at 34" before issuing any refunds.

Sending your return

Send returns to:

Banks Clothing

Suite 184

19 Lever Street

Manchester

M1 1AN

United Kingdom

Securely packaged and with your order number enclosed.

You are responsible for return postage for change-of-mind returns. Please use a tracked service and keep proof of postage until we have confirmed receipt. We will not be held liable for any returns that get lost and don't get back to us.

Refunds

We will refund you using your original payment method, without a refund fee, within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Tracksuit sets

Our tracksuits are sold as complete two-piece sets, with your selected hoodie and jogger sizes. For change-of-mind returns, both pieces must be returned together. We do not offer partial refunds for individual pieces of a set.

Exchanges

We do not offer size or colour exchanges. If you would like a different size or colour, please return your complete set under our returns policy and place a new order.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, contact support@bankslovesyou.co.uk with your order details and a description of the issue.